Return & Refund Policy

Last updated: June 2026

At DDRRAMSHOP.COM, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return under the conditions described below.

1. Return Period

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the item must be:

  • Unused and in its original condition
  • In the original packaging
  • Complete with all accessories, manuals, and documentation
  • Accompanied by proof of purchase

2. Non-Returnable Items

The following items cannot be returned:

  • Products damaged by improper use
  • Products with physical damage caused by the customer
  • Items returned without original packaging or accessories
  • Customized or special-order products
  • Software licenses or digital products, if applicable

3. How to Start a Return

To initiate a return, please contact us at:

E-mail: support@ddrramshop.com

Please include:

  • Order number
  • Product name
  • Reason for return
  • Photos (if the item is defective or damaged)

Our support team will review your request and provide return instructions.

4. Return Shipping

Unless otherwise required by applicable law:

  • Customers are responsible for return shipping costs.
  • Original shipping charges are non-refundable.
  • We recommend using a tracked and insured shipping service.

5. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method within 5–14 business days, depending on your payment provider.

6. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 30 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

If the issue is confirmed, we may offer:

  • A replacement product
  • A partial or full refund
  • Another suitable solution

7. Warranty

Products may be covered by a warranty in accordance with applicable laws and manufacturer policies.

For warranty claims, please contact:

support@ddrramshop.com

8. Cancellation of Orders

Orders may be canceled before shipment. Once an order has been shipped, customers must follow the return procedure described in this policy.

9. Contact Information

QDI COMPUTER Ltd
臺北市敦化南路一段205
Taipei 104072
Taiwan

E-mail: support@ddrramshop.com